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Washroom Service FAQs


  • How much do your dispensers cost - will I pay a one off charge or ongoing instalments?

    This depends on the solution you are interested in. Most of our dispensers include some supplies that we will provide on a scheduled basis. Often, the cost of renting our dispensers is distributed over the length of the contract. To get a personalised quote please call 1300 882 388.


  • Who will be fitting the equipment in my washrooms?

    Our installation team will carry out the necessary work at a time that is convenient for you. They are fully certified and extensively trained technicians who will ensure your selection of products are fitted to the highest standards in your facilities.


  • Can you provide an all-in-one service?

    Initial provides the most comprehensive range hygiene services for areas within washroom and out-of-washroom. Along with our pest control business Rentokil in the country, we can provide complete solutions to create healthier working environments and make your workplaces better places to be for both staff and visitors.


  • Is Signature simple to clean and maintain?

    Signature dispensers are built help make cleaning and servicing easy. The design is smooth with curves, harbouring less dirt and makes cleaning quick and simple. A viewing window allows staff to instantly know when to replenish and our soap cartridge are easy and convenient to install.


  • Is Signature expensive?

    Signature represents great value based on its design from extensive researches, integral antibacterial technology, quality and safe consumables, and service by highly trained experts.


  • Is Signature strong enough to meet my business need?

    Signature has been designed to be highly reliable, robust and incorporates tamper-proof lockable covers. This award winning range has been rigorously tested and is used in some of the busiest washrooms, i.e. shopping malls.


  • Is the Signature range comprehensive to meet all my needs?

    Signature solutions cover all washroom needs from cubicle, to hand washing and drying, to feminine and air hygiene.


  • Why should I choose Initial as a feminine hygiene sanitary service provider?

    Our feminine hygiene sanitary service gives the peace of mind and confidence that you are providing your visitors and employees with a safe, discreet, easy to use and hygienic sanitary solution. Our automatic, handsfree feminine sanitary units, with integral antibacterial technology, are the most hygienic solution to help prevent the spread of germs.


  • What service options do you provide for feminine hygiene sanitary service?

    We can service sanitary units based on your company’s need – either weekly, fortnightly or four weekly. Our 'On-site Sanitation Service' is unique in the market and combines discrete on-site servicing and sanitising, underpinned by our antibacterial coated unit with protective bin liner and deodoriser. And Initial’s disposal service ensures waste is handled in a safe, sensitive & environmentally friendly manner.