Initial’s ServiceTrak to Enhance Customer Service Experience

Initial has recently launched ServiceTrak, an innovation to enhance customers' service experience and communication through digital means. 

ServiceTrak is designed to replace paper-based service reports that promotes smoother, seamless and automated servicing and reporting process. It provides real time information as customers are able to receive digitised service reports directly to the designated email(s) upon service completion. 

These reports can be conveniently and instantly retrieved via an email search, saving time in documentation and processing activities. 

Initial continues to strive in enhancing the overall customer journey. ServiceTrak serves as a service differentiation in adopting innovations and technology to enhance our information system and service standards, giving the best to our customers. 

For more information about ServiceTrak, kindly download the FAQ.


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