Frequently Asked Questions

Can you meet all washroom requirements?

Absolutely. We meet the washroom needs of companies large and small, in almost every area of activity. We’d be happy do to the same for you.

Products such as air fresheners, mats, soap and sanitisers can be easily obtained from the market. Why do I have to engage Initial Hygiene?

We provide worry-free and cost saving services by ensuring good working order and sufficient supply of the product at all times.

Is your service expensive?

Our experienced consultant will be able to provide you with the best service package to suit your needs. By using our service, this will save you from unnecessary expenses and hassles such as cost of plumbing, running out of supplies, replacement or repair of malfunction units, and replacement of torn mats. You get value for money.

Do you do floorcare?

Do we do floorcare? Our special floorcare mats help keep more washrooms clean than almost any other provider.

Do I still need to use cleaners?

Yes. Initial Hygiene provide facilities to complement the general surface cleaning, thus ensuring round the clock protection.

Is it easy to change my washroom account to you without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years experience migrating customers from existing providers to us with no disruption in service. We will get to know how you work and what you require and tailor and implement our services accordingly.

I already have cleaners for my workstations. Why do I need the Initial IT Hygiene service?

Cleaners only clean the surfaces of your workstations. Our Initial IT Hygienist will restore your workspace and equipment to its best appearance by removing surface grime, dust and other foreign stains like ink, coffee and correction fluid. After a regime of brushing and polishing, the equipment will be cleaned with a germicidal cleaner. An anti-static treatment and a final hygienic wipe will leave the entire workspace refreshed and sanitised.

What types of office equipment do IT Hygiene service?

Telephones, computers, photocopiers, fax machines, printers, ATM, cash registers and so on.

What is Initial Air Steriliser?

It is an aesthetically designed multi-lamp ultra violet light emitter, approximately 70cms long by 20cms square, which is either fixed to a wall or placed, free-standing, on the floor. It is plugged into a mains power source and hums very quietly, drawing in the air around it and passing it slowly through a sterilisation chamber before expelling it at the other end.

What does the Air Steriliser do?

It sterilises the air within the room in which it is located to reduce the risk of infection. It can be the atmospheric control of biohazards such as viruses, bacteria, moulds and fungi in any number of environments, e.g. in healthcare (hospitals wards); industrial areas (food processing units); commercial premises (busy offices) or scientific facilities (laboratories).

How does the Air Steriliser work?

It passes air through a chamber and kills microorganisms with UV light. The UV light disrupts the DNA of microorganisms. Without the ability to reproduce and due to the short life spans of most microorganisms, their population diminishes rapidly. Many pathogens, especially viruses, are so small that they can slip through traditional filtration systems. What makes Initial Air Steriliser so unique and effective is the way in which it concentrates the UV energy to kill virtually all microorganisms.

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How can we help you?

  • 1800-88-0388
  • Talk to a sales representative

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Registered office: 2 City Place, Beehive Ring Road, Gatwick, RH6 0HA. The names Rentokil® and Initial® are registered trade marks.