Experts in Washroom Hygiene

We have solutions to help all types of customers, wherever they are and whatever the nature of their organisation.

Your Business

Frequently Asked Questions

Can you meet all my hygiene services requirements?

Absolutely. We provide complete hygiene solutions based on your needs - no matter whether you're large or small, or what industry you're from.

Do you conduct regular evaluations of my washroom / pantry / office to ensure that it is up to standard?

As part of our service, we offer a full hygiene survey of your premises. During the survey, our hygiene expert will carry out a number of tests to build a full picture of your needs. The survey includes air sampling, swabbing of known risk areas throughout the building, humidity checks and the analysis of hand dryer speed and temperature.

Our hygiene experts will also evaluate your site during their regular visits. If they see potential risks or areas for improvement they will ensure it is brought to your attention.

Is it easy to change my hygiene services account to Initial without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years of experience migrating customers from existing providers to Initial Hygiene with no disruption in service cover. We will get to know how you operate and what you require and make it our business to tailor and implement our hygiene services accordingly.

What is your customer service like?

At Initial, quality of service, efficiency and providing value for money are fundamental aspects of our hygiene services offering. Our dedication to maintaining and raising service standards brings us recognition in the form of customer commendations and global awards.

How long will it take to receive a quote?

Our expert consultants will meet with you to conduct a thorough audit of your hygiene services needs. Once we fully understand who you are and what you need, our dedicated account teams will provide a specific, fully-quoted hygiene service recommendation, always endeavouring to meet the time frames and demands of your business.

I need a hygiene services supplier that is knowledgeable about their services and products, and whether these suits an industrial building or an A grade building. Can your company provide this service?

Reliable advice is important to any business. Our focus on international research and development means that our understanding of hygiene is continually developing, and we are always keen to employ the latest technology in our drive to increase hygiene standards. We take pride in utilizing a range of environmentally responsible products and processes, and are constantly investigating innovative ways to reduce our carbon footprint. We aim to produce better, more innovative hygiene solutions tailored to suit your business requirements, whilst keeping the environment in mind.

Will you provide the right hygiene service at the right price?

Initial Hygiene will provide tailored hygiene solutions to suit your business and your budget. However large or small your service level agreement, you’ll always enjoy a single point of contact whenever you deal with Initial. Your dedicated account consultant will offer expert advice based your requirements and will be available to answer any questions you may have.

Will you provide regular product and service updates?

Our focus on research and development means that our hygiene service offering is continually developing and we are always keen to utilise the most up-to-date technology advancements in our drive to increase hygiene standards whilst keeping the environment in mind. Our account consultants are committed to providing you with the latest relevant information at regular intervals.

Can I make electronic payments?

Initial Hygiene will provide simple, itemised invoices at pre-determined intervals, allowing you a variety of payment options.

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Contact Us

  • 1300-88-2388
  • Talk to a sales representative