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General FAQs


  • Why wouldn’t I do it all myself?

    We provide exclusive, quality products and consumables that are unique to Initial while complying with all health and safety regulations. Initial service teams are also trained to perform our service efficiently and at a consistently high standard so that you can focus on your business activities.


  • Can you meet all my hygiene services requirements?

    We provide complete hygiene solutions based on the most appropriate placements and your needs - no matter whether you're large or small, or what industry you're from.


  • What business sizes do you cater for?

    We operate throughout the country and serve some of the largest companies in Malaysia. We can scale to deliver consistently high levels of service whether you are a small single site business or a multi‐site, multi‐national organisation.


  • What is your customer service like?

    At Initial, quality of service, efficiency and providing value for money are fundamental aspects of our hygiene services offering. Our dedication to maintaining and raising service standards brings us recognition in the form of customer commendations and global awards.


  • How long will it take to receive a quote?

    One of our expert consultant will meet with you to conduct a thorough assessment of your current hygiene standards. Once we fully understand who you are and what you need, you will then be provided with a specific, fully-quoted hygiene solutions to meet the time demands of your business.


  • Will you provide the right hygiene service at the right price?

    Initial Hygiene will provide tailored solutions to suit your business and your budget. However large or small your service level agreement, you’ll always enjoy a single point of contact whenever you deal with Initial. Your dedicated account consultant will offer expert advice based your hygiene requirements and will be available to answer any questions you may have.


  • Is it easy to change my hygiene services account to Initial without unnecessary disruption?

    Our dedicated account teams will accompany you every step of the way. We have many years of experience migrating customers from existing providers to Initial Hygiene with no disruption in service cover. We will get to know how you operate and what you require and make it our business to tailor and implement our hygiene services accordingly.


  • Can I have my supplies delivered at hours that suit me?

    On your first meeting with our local Hygiene expert, you will have the opportunity to provide your exact service requirements and preferences, which we will do our best to fulfil.


  • Will you provide regular product and service updates?

    Our focus on research and development means that our hygiene service offering is continually developing and we are always keen to utilise the most up-to-date technology advancements in our drive to increase hygiene standards whilst keeping the environment in mind. Our account consultants are committed to providing you with the latest relevant information at regular intervals.


  • I need a hygiene services supplier that is knowledgeable about their services and products, and whether these suits an industrial building or an A grade building. Can your company provide this service?

    Reliable advice is important to any business. Our focus on international research and development means that our understanding of hygiene is continually developing, and we are always keen to employ the latest technology in our drive to increase hygiene standards. We take pride in utilising a range of environmentally responsible products and processes, and are constantly innovating our ways to reduce carbon footprint. We aim to produce better, more innovative hygiene solutions tailored to suit your business requirements, whilst keeping the environment in mind.


  • Do you conduct regular evaluations of my washroom / pantry / office to ensure that it is up to standard?

    As part of our service, we offer a full hygiene survey of your premises. During the survey, our hygiene expert will carry out assessments to build a full picture of your needs. The survey includes identification of risk areas throughout your premises, humidity checks and the analysis of hand dryer speed and temperature. 

    Our hygiene experts will also continue evaluate your site during their regular visits. If they see potential risks or areas for improvement they will ensure it is brought to your attention.


  • Why should I choose Initial for my manufacturing business?

    Initial has worked with thousands of manufacturers across the world, so we understand that good hygiene and safety is vital to the performance of your business. That’s why our solutions from dispensers with integral antibacterial technology in your washroom, to anti‐ fatigue mats in production areas have been designed to keep your people safe and enhance the environment they work in.


  • Why should I choose Initial for my restaurant/ bar?

    Our ranges have been developed to enhance your washrooms and impress your customers but also designed to be robust, easily cleaned and serviced to ensure they remain in great condition at all times while you continue to provide a welcoming dining experience that customers want to return to.


  • Why should I choose Initial for my education facilities?

    Working with schools and other education facilities around the world, we have various ranges to meet your exacting need especially in a dynamic learning environment. Dispensers are designed to be robust yet user-friendly, and features integral antibacterial technology to further help raise hygiene standards in a dynamic learning environment.


  • Why should I choose Initial for my office based company?

    Initial understands that protecting employees wellbeing from work-related illnesses is vital to the performance of your workforce. That’s why our Signature range with integral antibacterial technology is ideal to help minimise the spread of germs in the office and improve productivity with lesser absenteeism.


  • Why is Initial best placed to support my retail business?

    We understand that customer first impressions count and would influence buying decisions; a poor washroom experience can deter repeat shoppers. Besides hygiene protection, our Premium Scenting and Signature solutions are able to support your décor whilst providing the highest levels of multisensory shopping experience.


  • Why should I move to Initial for my hotel?

    At Initial we understand that the right impression and total guest experience are imperative to your business. For that reason we have exclusive and market leading hygiene and ambiance enhancing solutions that fit seamlessly into your décor, which will uplift your brand servicescape.